CAPACITY BUILDING NEEDS OF OFFICE SECRETARIES IN ELECTRONIC RECORD KEEPING FOR EFFECTIVENESS IN TERTIARY INSTITUTIONS IN SOUTH EAST ZONE, NIGERIA
1Dr. E. O. Ugwoke, 2Babalulu, Madu-SabaMuhammadu, &3Mrs Anorue, Honesta C.
1, 3 Department of Business Education, University of Nigeria, Nsukka; 2C/o of Department of Business Education, University of Nigeria, Nsukka
Abstract
This study focused on identification of capacity building needs of office secretaries in electronic record keeping in tertiary institutions in South Eas Zone, Nigeria. The study made use of causal comparison and survey designs. It was carried out in South East Zone, Nigeria. The population for the study was 260, made up of 210 office secretaries selected from tertiary institutions in South East Zone and 50 executive secretaries from two state government ministries in the Zone. A 60- skill item questionnaire was used for data collection. Three experts validated the instrument. Cronbach alpha method was used to determine the internal consistency of the instrument. A reliability coefficient of 0.86 was obtained. The questionnaire had two categories of needed and performance. Two Hundred and Sixty copies of the questionnaire were administered on the respondents by researchers and with the help of three research assistance. 50 copies of questionnaire were administered on the executive secretaries from the government of Ebonyi and Enugu States for their responses to the needed category. While item for performance were meant for 210 office secretaries to respond to on their performance on each items in the questionnaire. 260 copies of the questionnaires were retrieved and analyzed using weighted mean and performance gap analysis to answer the research question. The study found out that office secretaries required capacity building in 22 out of 25 item skills in creating information, 13 item skills in retention and destruction of information, 11 item skills in storing information and 11item skills in retrieving information. It was therefore recommended that a total 57 skill items in electronic record keeping where office secretaries indicated need for capacity building should be utilized for retraining by their employers for effectiveness on the job.
Keywords: Capacity Building, Office Secretaries, Electronic Technology, Electronic Record Keeping and Effective Record Keeping.